FAQ

PRINT, ORDERING & DELIVERY FAQS

Giclée and C-type Prints

What is a giclée print?
The French word “giclée” is a feminine noun that means a spray or a spurt of liquid. The word may have been derived from the French verb “gicler” meaning “to squirt”. Giclée prints are made using the latest professional inkjets, using papers that are hand-picked from professional ranges to give maximum choice and quality to the final print.

What is a C-type?
In a nutshell, silver based C-type prints are real photographic prints, created on light sensitive professional photographic paper using a finely balanced red, green and blue light source.

Can you tell me a bit more about C-types?
Remember the time when digital cameras didn’t exist and you had all your photos developed on light sensitive paper from a negative? That is exactly the technology Chromira printers are using, but in a highly advanced way. Photographic c-type prints are obtained through the exposure of a special type of paper to intensive lights of different colour – red, green and blue.

What is the difference between C-type prints and Giclée prints?
Chromira printers can reproduce over 16 million colours per square inch while giclee prints’ maximum amount of colours is only 256. The difference in maximum amount of colours is significant and is always taken into consideration depending on the type of image that is being printed.

What is the life expectancy of the prints?
When exposed to daylight, with both C-type and giclée printing, the minimum life expectancy is around 40 years. If kept away from direct sunlight or protected from the exposure to UV radiation, giclée prints can survive up to 200 years (in comparison with C-type prints that have the life expectancy of about 80 years). These figures are estimates based on accelerated light tests, as neither of the printers have been around for long enough to fully prove this.

How durable are the prints?
C-type prints tend to be more resistant to physical damage. The surface of giclee prints is considered rather sensitive and can easily get scratched, hence special care while handling them is vital. Ideally, all giclee prints should be laminated or protected behind a glass layer in order to prevent any damage to the surface.

PHOTOGRAVURE ETCHINGS

What do you mean by a Photo-Etching?
We etch a photographic image into a printing plate, apply ink and print by hand on top quality papers. The process is technically known as photogravure. Gravure was developed in the 1850’s and was the premier method of printing photographic images, as it remains today when practiced with care and skill.

What does a photo-etching look like?
To print an etching the plate is pressed into the paper by running through a hand operated etching press. This pushes the plate into the paper leaving a very distinctive plate mark around the image, at the same time the ink on the plate transfers to the paper. So you can see and feel both the plate mark and the ink on the paper.

What makes a photo-etching so special?
The method combines the image, inks and papers in a unique way, producing a result, which is completely different from normal photographic prints. The print appears more human and has a much greater connection with the viewer.

All prints are sold for exclusive personal use only & cannot be reproduced without the physically signed and written agreement of © Astrid Harrisson.

ORDERING

Ordering Please contact us directly for any enquiry relating to prints, licensing images or private commissions. Please email sales@astridharrisson.com or info@chisholmgallery.com (USA enquiries) and you will receive a response within 48 hours. We can then provide information on availability and pricing. Many editions are sold on an incremental basis, so the prices increase as the prints sell out, therefore prices are subject to change, without prior notification on the website.

Payment PayPal and Credit Cards are accepted through this website, but other methods of payment can be arranged – please discuss your preferred method of payment at the time of ordering. GBP, USD, EUR and other currencies can be accepted.

Privacy Policy Your personal information will not be shared with any third parties, except for any suppliers that process data on Astrid’s behalf or may require your details for delivery purposes.  If PayPal is used to make payment, rest assured that PayPal protects your financial information with industry-leading security and fraud prevention systems. Your financial information is not shared with Astrid (the Merchant) and once your payment is complete, you will be emailed a receipt for your transaction. 

DELIVERY, RETURNS & CANCELLATION

Each print is made to order and as such, standard delivery times may be extended slightly. 

Prints are mailed via land or airmail depending on your country of residence.

Prints are mailed using mail tubes for ultimate protection of the print. Small prints may be mailed using flat mailers with protective inserts.

Each print is vetted and sent off in pristine condition. Any damage would be caused in transit. As such, we recommend you instantly contact your delivery company and us in order to advise all parties of any damage. Damaged goods are very isolated cases.

Please take the utmost care when removing your print from the tube and handle your print with care. 

Please do not hesitate to contact us if you have any concerns regarding the delivery of your order. When contacting us, please let us know your order number and the full delivery address.

Delivery times Delivery times may vary but prints ordered online expect to be dispatched within 2 working days of the order being placed. Bespoke orders of signed prints will be dispatched within 7 working days. UK delivery can be expected within 10 working days. Overseas delivery times will vary but you will be notified when your print is ready for dispatch, and all relevant shipping references supplied for ease of tracking, where applicable. Please allow up to 28 days for delivery of framed prints, longer for etchings which may have to be printed and can take up to 8 weeks. Should you require your item sooner, please contact Astrid at the above address and for an additional fee, your order can be fast-tracked. Turnaround times will depend on the contents of your order.

Delivery charges All delivery within Mainland UK is included for print orders of £2000 and over. All other shipments might be subject to additional shipping fees. Delivery charges will be advised prior to shipping and invoiced accordingly. Please enquire if you wish to find out costs or discuss collection.

Taxes & custom fees The buyer is responsible for all taxes and custom fees which may apply.

Returns If you are not sufficiently happy with your product, you may return it, but please confirm this is what you intend to do within 48 hours of receipt. Providing these terms are met, a full refund will be given, although you will be responsible for shipping costs. Original shipping costs cannot be refunded.

Cancellation If you wish to cancel your order, please contact sales@astridharrisson.com.

Copyright All copyright remains with the photographer although exclusive rights and full buyout options are available. Read full copyright notice. 

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